Privacy Policy for 24Dokan

As part of 24Dokan compliance to The Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, 24Dokan has put in place a personal data protection and compliance principles which 24Dokan stands guided by in the provision of our products and services to our sellers/customers. 

Please read 24Dokan Privacy Statement to understand how we use the personal data which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement, and the collection, the use, the access, the transfer, the storage, and the processing of your personal information as described in this Privacy Statement.

This Privacy Policy has been created by 24Dokan (the “Company”, “we”, “us”, “our”, or “24Dokan”) to protect and maintain the privacy of the users of our Website or Mobile App ( We have provided you with this policy statement to inform you of the kinds of information we may gather during your visit to the 24Dokan’s website (the “Website”) or the mobile device application (the “App”), why we gather customer information, what we use the information for, under what circumstances we may disclose such information, and how you can instruct us to limit the use of that information.

Please note that in order to use our Services, you must be 18 years old or older. If you are under 18 years old, you will need permission from your parents or legal guardians.

At 24Dokan, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by 24Dokan and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

We use log files to collect certain information automatically, including Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is used for analyzing trends, administering the site, tracking users' movement, and gathering demographic information. It is not linked to personally identifiable information.

Personal Information

In order to be able to process your order that you place using our Website or App, we will require you to provide us with a set of personal information that personally identifies you and your delivery location. We receive and store all information that you enter anywhere on the Website or App. This input includes:

Registration forms:

We may collect information such as your Name, Address, Telephone Number, and Email Address when you register as a user on our Website or App.

Order forms:

To process your orders, we may require information such as Credit Card Number, Expiration Date, and Billing Address.

Delivery Information:

We collect information like Name, Address, Telephone Number, and Special Delivery Remarks to ensure proper delivery of your orders.

Customer Information:

Information about Products Ordered, Quantity of Order, and Relevant Promotional Codes may be collected for order processing and customer support.

Other customer information:

When you communicate with us via email or complete online forms, surveys, or contest entries, we may collect any information you provide as Personal Information.

This information is collectively referred to as “Personal Information.” You may choose not to provide us with certain Personal Information. In such an event, you can still access and view much of the Website or App; however, you may not be able to order any products. In addition, you can choose not to provide certain optional information, but then you might not be able to take full advantage of many of the features on the Website or App.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –

Cookies and Similar Technologies

We may use cookies and similar technologies to enhance your user experience, personalize content, and track user behavior. You can manage cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of 24Dokan.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on 24Dokan, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that 24Dokan has no access to or control over these cookies that are used by third-party advertisers.

How we use your personal information

We use your Personal Information for such purposes as responding to your requests, processing and filling customer orders, verifying your qualifications for certain products and services, billing, improving our services, providing an enhanced and more personalized shopping experience, communicating with you, and informing you of special offers and discounts. 

By accepting this Privacy Policy, you understand and agree that 24Dokan may provide your Personal Information to third parties to the extent necessary or desirable to fill your order or complete your transaction. For example, we may use a third party supplier for certain goods, an outside shipping company to ship orders, and we do as a matter of course use a credit card processing company to bill users for goods and services. We may also share your Personal Information as described in Data Processor and Disclosure required by law  below. Except as provided above, and in Data Processor and Disclosure required by law below, we will not release your Personal Information to a third party unless you have granted us permission to do so.

Data processor

24Dokan may exclusively use the service provided by an external company for maintaining the technical operation, security, confidentiality of personal data contained in the Website. This company is the data processor with regards to the personal data for which 24Dokan is the data controller.

By accepting this Privacy Policy, You give your personal consent to 24Dokan in allowing the data for which you are the data controller to be processed by the same data processor.

The data processor shall solely act according to instructions from 24Dokan. By accepting these terms and conditions, you also give your consent to 24Dokan to give such instructions to the data processor which are necessary for the processing of data in accordance with this personal data policy and for the purpose of use of the Website.

The data processor has made necessary technical and organizational safety measures against the information being accidentally or illegally destroyed, lost or deteriorated, and against the information coming to the knowledge of unauthorized persons, is misused or in other ways is processed in violation with the act on processing of personal data. On your request – and against remuneration of the data processor’s current hourly rates at any time for such work – the data processor shall supply you with sufficient information to demonstrate that the above-mentioned technical and organizational safety measures have been made. In such a situation, 24Dokan will facilitate the request to the data processor.

Information Sharing and Disclosure

A. Third-Party Service Providers

We may share your Personal Information with trusted third-party service providers to process orders, handle payments, provide customer support, perform data analysis, and deliver marketing communications. These third-party providers are contractually obligated to protect your data and are not permitted to use it for other purposes.

B. Legal Compliance

We may disclose Personal Information when required by law, court order, or legal process. Additionally, we reserve the right to disclose information when we believe it is necessary to protect our rights, property, or safety or that of others.

III. Data Retention and Deletion

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law. You may delete your account by following the steps outlined in the "User Data Deletion" section.

IV. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

V. Third-Party Links and Services

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party platforms. Please review their respective privacy policies for more information about their data practices.

VI. Security

We take reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is entirely secure. Please understand that we cannot guarantee the security of your data.

VII. Your Choices

You have the right to access, update, or delete your Personal Information. You can manage your account settings and communication preferences through your account dashboard. If you have any questions or need assistance, please contact us at .

VIII. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on our Website or App or through other appropriate communication channels.

IX. Use of Images

At 24Dokan, we may use images on our Website or App to showcase products, services, or provide a better user experience. However, we want to emphasize that collecting images is entirely optional and solely based on personal preference. We respect our users' choice, and we will not request or collect images from them without their explicit consent. All images used on the Website or App are either captured directly by us or sourced from our trusted suppliers. We ensure that any images sourced from suppliers comply with copyright laws and usage rights. If you believe that an image on our Website or App infringes upon your copyright or intellectual property rights, please contact us at, and we will promptly investigate and take appropriate actions.


X. User Data Deletion

24Dokan users can delete their data by performing the following steps:

1.Go to Account info under the Account section.

2.Click on the delete Account button

3.Click ok, read the message carefully, and enter your password

4.Click the delete button

Your account will be deleted.

In case of inquiries regarding your personal data in general, you are welcome to contact 24Dokan by email at

XI. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: